Policy: Store credit or exchange only (no refunds).
Window: Requests must be made within 7 days of delivery.
Final Sale Items: Bodysuits, swimwear, undergarments, accessories, and sale items are non-returnable.
Damaged Goods: Report damaged or wrong items within 48 hours of delivery with photos for a fix.
How to Start: Email sales@velvetnoir.org with your order number and reason.