FAQ
Velvet Noir Boutique – FAQ
Where Elegance Meets Edge
Orders & Shipping
How long does shipping take?
Orders are processed within 2–4 business days. Once shipped, delivery typically takes 3–7 business days depending on your location.
Will I receive tracking information?
Yes. Once your order ships, you’ll receive a tracking number via email so you can follow your package every step of the way.
Do you offer expedited shipping?
At this time, we offer standard shipping only—but we’re working on faster options for our Velvet Noir girls 👑
Returns & Exchanges
Do you offer refunds?
We do not offer refunds. All approved returns are issued as store credit or exchange only.
How long do I have to return an item?
You have 7 days from the date of delivery to request a return.
What items are non-returnable?
All of the following are final sale:
- Bodysuits
- Swimwear
- Undergarments
- Accessories
- Sale/clearance items
How do I start a return?
Email us at [your email here] with your order number and reason. Once approved, we’ll send you the next steps.
Sizing & Fit
How do I know my size?
We recommend checking our size guide listed on each product page. If you’re between sizes, size up for a more comfortable fit.
Do your items run true to size?
Most pieces run true to size, but some styles may vary. We include fit notes in product descriptions to help you choose confidently.
Products
Will you restock sold-out items?
Some of our pieces are limited drops, meaning once they’re gone—they’re gone. We may restock popular items, so stay tuned.
How often do you drop new items?
We release new styles regularly. Make sure you’re following us so you never miss a drop.
Payments
What payment methods do you accept?
We accept all major debit/credit cards, as well as secure checkout options available through our store.
Is my payment information secure?
Absolutely. Our checkout is fully encrypted and secure, so you can shop with confidence.
Damaged or Incorrect Orders
What if I receive a damaged or wrong item?
Contact us within 48 hours of delivery with photos, and we’ll fix it—no stress.
Contact Us
How can I reach you?
Email: sales@velvetnoir.org
We respond within 24–48 business hours.
Velvet Noir Promise
At Velvet Noir Boutique, we don’t just sell clothes—we deliver confidence, edge, and elegance in every piece. You deserve to feel bold, beautiful, and unapologetically YOU every time you step out.