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Orders & Shipping
Below are some of are common questions about Orders & Payments
How long does shipping take?
Orders are processed within 2–4 business days. Once shipped, delivery typically takes 3–7 business days depending on your location.
Do you offer expedited shipping?
At this time, we offer standard shipping only—but we’re working on faster options for our Velvet Noir girls 👑
Will I receive tracking information?
Yes. Once your order ships, you’ll receive a tracking number via email so you can follow your package every step of the way
Returns & Exchanges
How long do I have to return an item?
You have 7 days from the date of delivery to request a return.
Do you offer refunds?
We do not offer refunds. All approved returns are issued as store credit or exchange only.
What items are non-returnable?
All of the following are final sale:
- Bodysuits
- Swimwear
- Undergarments
- Accessories
- Sale/clearance items
How do I start a return?
Email us at [your email here] with your order number and reason. Once approved, we’ll send you the next steps.
Sizing & Fit
.Do your items run true to size?
Most pieces run true to size, but some styles may vary. We include fit notes in product descriptions to help you choose confidently.
How do I know my size?
We recommend checking our size guide listed on each product page. If you’re between sizes, size up for a more comfortable fit
Products
What if I receive a damaged or wrong item?
Contact us within 48 hours of delivery with photos, and we’ll fix it—no stress.
How often do you drop new items?
We release new styles regularly. Make sure you’re following us so you never miss a drop.
Will you restock sold-out items?
Some of our pieces are limited drops, meaning once they’re gone—they’re gone. We may restock popular items, so stay tuned.